Refund policy

We accept items for return and refund or exchange within 7 days upon meeting policy requirements. These requirements are to avoid personally damaged or used products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at info@herbalzenskincare.com for return instructions on how and where to send your package. You can always contact us for any return question at info@herbalzenskincare.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

You’ll be automatically refunded on your original payment method upon receipt of returned product. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund you for the cost of the item, however we do not offer refunds for the cost of shipping.

International Returns: We are unable to provide shipping labels for international returns. All shipments for international returns are the customer's responsibility.

The item(s) must be returned in its original condition and packaging. Please keep in mind when opening your purchase. If gift packaging is damaged, additional fees may apply.

Sale items or Customized items will not be accept for return or exchange